Refund policy
Return Policy
We offer a 14-day return policy on eligible retail items. You have 14 days from the date of delivery to request a return.
Eligibility for Returns
To qualify:
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Items must be unworn, unused, with tags, and in their original packaging
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Proof of purchase (receipt or order confirmation) is required
To begin a return, email us at privacy@venusandmarswell.com. All returns must be approved before being shipped back. Items sent without prior authorization will not be accepted.
Non-Returnable Items
To protect your safety and due to health regulations, the following cannot be returned under any circumstance:
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Supplements
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Medications or compounded medications
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Healthcare services, visits, or digital programs
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Lab testing kits
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Telehealth or wellness consultations
Dropshipped Items
Dropshipped or third-party items may only be returned if damaged or defective upon arrival. Claims must be submitted within 5 days of delivery with photo evidence. Returns for reasons like sizing, fit, or change of preference are not accepted.
Damages or Issues
Please inspect your order upon delivery and contact us immediately at privacy@venusandmarswell.com if:
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Your item is damaged or defective
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You received the wrong item
We'll review the issue and assist with a resolution.
Exchanges
We only offer exchanges for damaged or defective items, based on availability.
Refunds
Once your return is received and approved:
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Refunds will be processed to your original payment method within 10 business days
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You will receive an email notification once the refund is issued
Note: Your bank or credit card provider may require additional time to post the refund.
If it's been more than 15 business days since your return was approved and you haven’t received a refund, contact us at privacy@venusandmarswell.com.
Need Help?
Questions about your order or our return process?
📧 privacy@venusandmarswell.com