Shipping policy
Shipping Policy
Thank you for shopping with Venus and Mars Well! Below you'll find everything you need to know about how we handle shipping for all items sold through our platform.
Order Processing
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Processing time: Most orders are processed within 1–3 business days (excluding weekends and holidays).
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You'll receive a confirmation email when your order is placed and a shipping confirmation email with tracking information once your item ships.
Shipping Timeframes
Shipping times vary depending on the item and its origin:
Dropshipped Items
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These products ship directly from our supplier partners and typically arrive within 7–15 business days.
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Shipping timelines may vary based on product availability and warehouse location.
Venus and Mars Well-Branded Items
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Items fulfilled directly by us generally ship within 3–7 business days.
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Any pre-orders or made-to-order items will have estimated shipping times noted on the product page.
Third-Party Fulfillment
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Products from third-party vendors such as Rupa Health, Fullscript, and licensed compounding pharmacies are fulfilled and shipped directly by those partners.
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These vendors maintain their own shipping policies, timelines, and tracking systems.
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Please refer to their specific platforms or contact their support for shipment-related questions.
Shipping Costs
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Shipping charges are calculated at checkout and based on your delivery address and order weight.
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Free shipping promotions may apply to qualifying purchases.
Lost, Delayed, or Stolen Packages
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Venus and Mars Well is not liable for packages once marked as delivered by the carrier.
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If your package is missing, please first contact the shipping carrier directly.
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For support, reach out to privacy@venusandmarswell.com and we’ll assist in any way we can.
International Shipping
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At this time, we ship only within the United States.
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For special inquiries, please email us directly.
Questions?
We're here to help!
📧 privacy@venusandmarswell.com